To respond to reviews you need to be logged into your employer account and have authorization to reply on behalf of your company. If you don't have an employer account please follow our sign up process.
When you are on your company profile page you will see a button next to each review for you to read the full review and provide your response. We ask you to identify who you are to make the experience more personal, this will sit alongside your response.
Remember when replying to a review that you are doing so as a trusted ambassador for your company in a public forum. A good employer response contains;
1. Acknowledges the reviewer for sharing their views- by thanking the reviewer you set the response on a positive note. Remember that you should always strive to be polite and professional, not aggressive or defensive.
2. Addresses the specific points raised - a generic reply doesn't really imply that you are listening, so if you are taking the time to reply it is best to talk directly to the reviewer. Acknowledge any positive feedback, and with any negatives share what you have been doing to improve.
3. Finish on a positive - try to close your reply with some positive news on your company that you think is relevant to the reviewer.
These responses are subject to our community guidelines but are published as quickly as possible. You can't edit an already submitted response but you can delete it and resubmit if there is anything else you'd like to add.
Responses to reviews can be reported in the same way as any candidate comments so may be removed for review temporarily or permanently if we feel anything is outside of our community guidelines.
JobStreet.com does not verify the truth or accuracy of any comments or reviews and does not adopt or endorse any of the comments posted on our pages. JobStreet.com collects and posts the comments for what they are worth and for information purposes only to assist candidates to find employment through our website.