Startek

Startek

Call Center/IT-Enabled Services/BPO

3.2
3.2319 out of 5

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Showing 224 reviews sorted by Most recent

4 out of 54.0
2 days ago

Customer service executive

Aug 2020

Customer service executive

Petaling Jaya, Selangor, Malaysia
Less than 1 year in the role, former employee

Good place to start for a beginner.

The good things

This place gives you a good heads up on what to expect in a call centre industry. It gives you a crash course on how to manage your life in a call centre industry
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The challenges

The training is not comprehensive, You will suddenly be thrown in the mix with less than a basic knowledge of your job. You will have to be a quick learner or left behind. And mostly, it is hard to build a career here because most of the openings are for short term contract
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1 out of 51.0
9 days ago

Customer service

Jul 2020

Customer service

Once u work there..then u will know

The good things

So far no...only staff is good..
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The challenges

Salary...no benefits fr staff..
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Employee review

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0 out of 5
1 out of 51.0
12 days ago

Customer service officer

Jul 2020

Customer service officer

Ara Damansara, Petaling Jaya, Selangor, Malaysia
1 to 2 years in the role, former employee

Company management scale

The good things

Working and learning scale was good enough for me the learn about the company but not with management by forcing agent on the achievement as daily change the SOP of achieve targets by chasing as bad debt persons.
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The challenges

Learn with management and they could do whatever you are not think previously
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3 out of 53.0
16 days ago

Customer service agent

Jul 2020

Customer service agent

Ara Damansara, Petaling Jaya, Selangor, Malaysia
Less than 1 year in the role, former employee

Prepare to be unappreciated

The good things

Salary, my peers, my latest work assignment of writing emails, my current workspace.
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The challenges

Management is awful as what many have commented on. The KPI is not properly tailored (more on volume than service, yet the QA will butcher you after all is over)
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1 person found this helpful
2 out of 52.0
18 days ago

Customer service

Jul 2020

Customer service

Petaling Jaya, Selangor, Malaysia
1 to 2 years in the role, former employee

poor management and little to no career advancement

The good things

diverse environment where you can meet people from multiple cultures
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The challenges

management ESPECIALLY the HR department works very slow and the overall management are unprofessional
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5 out of 55.0
2 months ago

Zara

Jun 2020

Zara

Shah Alam, Selangor, Malaysia
Less than 1 year in the role, former employee

Its a best company. We will have wonderful TL and SME. Plus the senior agents are cery helpful

The good things

I've enhanced my skills
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The challenges

There's nothing challenge I've face so far. I'm very much happy to work there.
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1 person found this helpful
1 out of 51.0
2 months ago

Customer service officer

Jun 2020

Customer service officer

Ara Damansara, Petaling Jaya, Selangor, Malaysia
1 to 2 years in the role, former employee

Good job if you really in need of money

The good things

Friendly collegues that can hang out together, salary out on next month cut off date.
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The challenges

Stressful, bad company policy, no medical benefits as under contract, don't think about kpi if you planning to take AL and travel.
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1 out of 51.0
3 months ago

Customer service executive

May 2020

Customer service executive

Johor Bahru, Johor, Malaysia
1 to 2 years in the role, former employee

Bad management team and awful schedule

The good things

Good starting salary for fresh graduates.
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The challenges

The management is handled by bunch of people with poor experience and decision. Work hour is terrible.
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1 out of 51.0
3 months ago

Customer service representative

May 2020

Customer service representative

Petaling Jaya, Selangor, Malaysia
1 to 2 years in the role, former employee

Worst place to work with!

The good things

The multinational colleagues. The bonding that was created among colleagues.
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The challenges

Salary, management, work process & procedure, training, product knowledge, facilities, communication among leads and agents.
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1 person found this helpful
5 out of 55.0
3 months ago

Public relation officer

May 2020

Public relation officer

1 to 2 years in the role,

excellent enviroment

The good things

working environment is very pleasant and fun
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The challenges

meeting client expectations is one of the challenges
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